State any four rights of the consumer( CLASS XII) (OCM)

 

State any four rights of the consumer

1) Right to Safety: This right protects consumers against products, production processes, and services that are hazardous to health or life. 

 2) Right to Information: According to this right, consumers should be provided with adequate information about all aspects of goods and services like price, name of the manufacturer, contents used, batch number , etc. 

3) Right to Choose: According to this right, a consumer should be given full freedom to select an article as per his requirement, liking, and purchasing capacity. 

4) Right to be heard: Every business organization should listen to and solve the complaints of consumers. According to this right, consumers have the opportunity to voice their complaints to the consumer forum. 

5) Right to Consumer Education: This right creates consumer awareness. An aware consumer can make a rational choice of goods and services and protect his rights and interests from the exploitation of unscrupulous businessmen. E.g. ‘Jago Grahak Jago’ campaign. 

6) Right to Represent: The act provides an opportunity to individuals and consumer groups to represent consumers’ interests in consumer forums. 

7) Right to Redress: Along with the right to represent, the right of redressal is also given. Only filing of complaints is not enough to give justice to consumers, so this right implies a fair settlement of claims